Asset

Three-location substance use disorder treatment provider following private investor acquisition

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Situation

Following the acquisition of three treatment centers, the organization faced operational instability, declining census, and inconsistent growth.

• Declining admissions and patient census
• Inefficient intake and admissions processes
• Limited payer contract utilization
• No formal business development infrastructure
• Weak patient conversion and continuum-of-care transitions
• Revenue leakage across referral, admissions, and operational workflows
• Lack of standardized operational accountability

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Outcome

Within the initial implementation period, operational performance improved rapidly:

• 466% increase in admissions within the first month
• 176% increase in inbound call volume
• 166% increase in business development activity
• Business development function established with measurable accountability and performance metrics
• Patient conversion rates significantly improved across the admissions process
• Revenue leakage identified and reduced, contributing to census recovery
• Scalable operational standards implemented across both locations to support sustainable growth

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Summary Statement

Standardized operations, strengthened market development, and improved performance accountability transformed two underperforming treatment centers into a scalable growth platform, accelerating admissions, restoring census, and positioning the organization for long-term expansion.